Acceptable Use Policy and Service Guidelines
All services provided by Claymania Creations may be used for lawful purposes only. Transmission, storage, or presentation of any data or material in violation of any United States Federal, State, or City law or that promotes any illegal activity is prohibited. The subscriber agrees to indemnify and hold harmless Claymania Creations from any claims resulting from the use of the service which damages the subscriber or any other party.
CMS, Scripts and Custom Applications:
Customers are responsible to ensure the security of scripts uploaded and used on our servers. This includes maintaining all scripts (including WordPress) and code installed by customers on our servers by keeping them updated to their current stable version. We reserve the right to monitor and disable any hosted script, plugin, theme or file with a vulnerability or security update available in order to maintain the integrity of our hosting environment. Making use of any content management system (CMS) and custom applications can mean that (in terms of certain application solutions), additional security procedures will be required by our customers (to secure THEIR end users). Installing any CMS applications such as Wordpress, using any PHP or other programming is a risk in which the liability lies solely on the customer for updates and security!
Any script/process/etc. that adversely affects the ability of any other customer to satisfactorily use their provided services is forbidden. This includes, but is not limited to, CPU-intensive CGI/PHP scripts and websites for which the scale of traffic has exceeded the acceptable limits of a shared hosting environment.
Commercial Advertising - E-mail:
Spamming, or the sending of unsolicited or bulk e-mail, from a Claymania Creations server or using an e-mail address or domain that is maintained on any Claymania Creations server as reference in spam is STRICTLY prohibited, and the offending account will be terminated if such issues occur.
Misuse of System Resources:
Any attempt to undermine or cause harm to a server or customer of Claymania Creations is strictly prohibited. This includes, but is not limited to: using programs that consume excessive CPU time; allowing the use of mail services or autoresponders other than for the customer's own account; resale of or remote access to scripts installed on Claymania Creations servers.
If there is a violation of this AUP by one of a reseller's client's account, Claymania Creations will suspend the website in question and will notify the reseller so that the reseller can terminate the account. Claymania Creations may, but is not obligated to, monitor the account or website for any subsequent violations. The occurrence of additional violations may result in the immediate termination of your reseller account.
We do backup all accounts nightly and retain about 10 days worth of backups for each account. However, you should be doing your own backups (we can't stress this enough), and should never solely rely on your hosting company for backups (once in a blue moon backups may get corrupted or be unrestorable—it happens). We are not responsible for any failure to restore an account from backup.
Payment and Account Suspension:
Invoices are emailed at least 14 days in advance of account renewals. Payment must be received by the first of the month. Tech support may be suspended and a late payment fee incurred for accounts with past due balances after the first of the month. Hosted accounts with balances that reach 7 days past due will incur a late fee and/or be suspended. Accounts suspended for any reason, including nonpayment, are subject to a $50.00 reconnection charge.
Cancellation can be done via the billing contact form or phone call. Although there is no cancellation fee, all fees paid for service up to the notice of cancellation are non-refundable.
Refusal of Service:
We reserve the right to refuse, cancel, or suspend service at our sole discretion. Failure to follow any term or condition will be grounds for immediate account deactivation.